recently i've been pretty cool and calm about things...
until i read a comment on an article in my good friend
goon's blog...
he was just nicely going about his business, doing his own thing, writing posts about food experiences he's had...when suddenly, one of the owners of a restaurant he reviewed decided to retaliate.
on the 6th hit when she googled "sunset tavern singapore" (yes, you have to type in "singapore" also cuz it's such an unoriginal name for a restaurant), she came across his entry on the not-so-pleasant experience that he had.
anyway, for those of you who were too lazy to click on the link above, here's the comment that was left by the owner of "sunset tavern":
"Hi,
I’M THE OWNER RUNNING THIS CAFE BAR THAT YOU HAVE VISITED AND GIVEN COMMENTS.
FIRST, I’LL LIKE TO THANK YOU FOR VISITING SUNSET TAVERN.
I HAVE READ THROUGH YOUR COMMENTS AND SEEN YOUR PHOTOS.
I’LL BE VERY SURE TO SAY THAT THESE PICTURES ARE NOT TAKEN DURING THE EVE, 1ST OR 2ND DAY OF CHINESE NEW YEAR.
I HAVE SEEN THRU YOUR PICTURES THE FOOD AND DRINKS THAT YOU AND YOUR FRIENDS HAVE ORDERED AND FOUND NO MATCHING RECEIPTS.
THE PICTURES YOU HAVE TAKEN HAPPEN TO BE MY MANAGER, AND HE WASNT WEARING THAT PARTICULAR CLOTHES ON EITHER THREE DAYS. AS I HAVE PHOTOS TAKEN WITH THEM THAT DAY. MOREOVER, CERTAIN SETTINGS OF THE DECOS AND PROMOTIONS CARDS HAVE BEEN CHANGED, WHICH I COULDNT TALLY THAT YOU SAID THAT THE PICTURES WERE TAKEN ON CNY.
I BELIEVE THAT WITH MORE THAN 10YEARS OF EXPRIENCE THEY HAVE, THEY WOULD KNOW HOW TO HANDLE EACH AND EVERY CUSTOMERS PROPERLY. THUS, IF THERES ANY MISUNDERSTANDING THAT YOU OR YOUR FRIENDS HAD ENCOUNTED, WE DO APPOLOGIES.
LASTLY, PLEASE DO NOT GIVE FALSE STATEMENTS OF SUNSET TAVERN, AS I’LL TAKE IT SERIOUSLY AND SERIOUS ACTION WILL BE TAKEN IF NEEDED.
WE DO HOPE THAT EVERY CUSTOMERS WHO PATRONISE SUNSET TAVERN WILL HAVE A HAPPY AND PLEASANT STAY. WE DO HOPE TO SEE YOU AGAIN AND HOPE THE NEXT TIME WE WILL GIVE YOU AND YOUR FRIENDS A BETTER VIEW OF OUR SERVICES.
LYDIA"i have five things to say:
1. she (lydia, the owner) addressed the wrong issue. the point was NOT whether the photos were taken during chinese new year. even if it were taken during cny, what does it matter??!?!?!?!??! your food and service weren't up to standard!
2. despite her "I’LL LIKE TO THANK YOU FOR VISITING SUNSET TAVERN." (which is gramatically wrong btw...it should be "i'D like to..."...but then again, the whole thing was written in poor english, so it doesn't really matter...), i think that it was a jumbled up piece of PR bullshit that was bound to blow up in her face.
3. no matching receipts, no matching manager's uniform, no matching decor means that goon wasn't there lah...so basically he just decided to randomly pick a low-end restaurant like sunset tavern to slam and defame lah. and like i said before, does it matter when the fucked-up-sunset-tavern-experience was?
4. it's "we do apologise", and not "we do apologies". unless of course, if you mean with 10 years of experience and encountERs (not "encounteds"), you have had to make many apologies...then i do apologise.
5. "SERIOUS ACTION"? hahahaha. are you serious? 'nuff said. well, not really...i have a lot more to say...are you sure you're really the owner??? you sound like you're just a defensive employee trying to keep her job!
here's my response to this comment on his blog:
"COME ON SUNSET TAVERN...
seriously. if you can’t even take an unsatisfied customer’s blog entry about your restaurant, then you might as well close down lah.
i’m sure my friend here won’t be the first nor the last to have a shitty experience at your place...take the feedback and improve yourself lah! don’t go and threaten “SERIOUS ACTION”. i mean...come on, if you’re in this business, you should know a thing or two about public relations.
and if you do know anything about PR, DON’T TYPE YOUR RESPONSES WITH YOUR CAP LOCK ON!!! IT’S DAMN RUDE!
and why are you so defensive? what false statements were made? if he doesn’t like your food, he doesn’t like your food lah! and if he doesn’t like your service, then change your attitude lah!
i think change starts from top down…...and i can already see why none of my friends, family, affiliates, colleagues nor even acquaintences will be visiting your place EVER AGAIN.
eat that."lesson 101 on public relations...listen to feedback.
